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Refund and Shipping Policy
Refund Policy:
- Returns:- We accept returns within 7 days of purchase. To be eligible for a return, the item must be unused and in the same condition as received. It must also be in its original packaging.
- Refunds:- Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. We do not have to provide a refund if you have changed your about a purchase, so please choose carefully. If the product is faulty, we will meet our obligations under the Consumer Guarantees Act (Read number 3)
- Exchanges:- If you need to exchange an item for a different one, contact us within 7 days of purchase. Item must be unused and in original packaging. You will be responsible for any price difference and shipping costs associated with the exchange.
- Non-Returnable Items:- Certain items cannot be returned, including custom installations and items that have been used or damaged by the customer.
- Damaged or Defective Items:- If you receive a damaged or defective item, please contact us immediately for assistance. We will work with you to resolve the issue promptly.
- Installation Services:- Installation fees are non-refundable once the service has been completed.
- Contact Us:- If you have any questions about our refund policy, please contact us at [super.imports.nz@gmail.com].
This refund policy is subject to change without prior notice.
Shipping Policy:
- Processing Time:- Orders are typically processed and shipped within 2-3 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.
- Shipping Methods:- We offer several shipping options. The available shipping methods and associated costs will be displayed at checkout.
- Shipping Rates:- Shipping rates are calculated based on the weight and dimensions of the items in your order, as well as the selected shipping method and destination. Shipping costs will be displayed during the checkout process. Any extra shipping charges will be mentioned via email.
- Delivery Time:- Delivery times vary depending on the shipping method selected and the destination. Delivery times may vary due to carrier delays or other unforeseen circumstances.
- Incomplete or Incorrect Address:- It is the customer’s responsibility to provide accurate and complete shipping information. We are not responsible for delays or delivery issues caused by incomplete or incorrect addresses provided by the customer. Additional shipping charges may apply for address corrections or reshipment.
- Lost or Damaged Shipments:- In the event that your shipment is lost or damaged during transit, please contact us immediately for assistance. We will work with the shipping carrier to resolve the issue and ensure that you receive your order as soon as possible.
- Contact Us:- If you have any questions or concerns about our shipping policy, please contact us at [super.imports.nz@gmail.com].
This shipping policy is subject to change without prior notice.